Frequently Asked Questions
Everything you need to know about our vegan and sustainable fashion collections.
What materials are used in Matt & Nat products?
We are a 100% vegan and cruelty-free brand. Our linings are made from 100% recycled plastic bottles, and we utilize sustainable materials such as PU, PVC, and recycled nylons.
How long does shipping take?
Standard shipping typically takes 3 to 7 business days within North America. International shipping times vary depending on the destination and customs processing.
What is your return policy?
We accept returns on unused, full-priced items within 30 days of purchase. Please ensure all original tags are attached. Sale items are considered final sale.
How do I care for my vegan leather bag?
To clean your bag, simply wipe it with a damp cloth and mild soap. Avoid using harsh chemicals or abrasive sponges to preserve the finish of the material.
Do you offer a warranty on your products?
Yes, we offer a 1-year limited warranty against manufacturing defects from the date of purchase when bought directly from our website or authorized retailers.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.